It pays too complain

I'm back. During my 8 month hiatus, I quit my old job, got married and moved to Austin, TX. I have a new job, a wife an a new apartment. Before I met my wife I never knew that complaining about bad customer service could pay off. In the past years she has received 4 free drinks at Seatle's Best coffe, a few free meals and free shipping and a discount on an item that was damaged the first time we received it. I am not advocating to complain for any small thing, but to complain when you feel that the service rendered was not what you paid for.